36 RESERVATION For reservations, please contact your travel agent for assistance or send an e-mail to adriatic. firstname.lastname@example.org. All prices are based on tariffs in effect at the same time of publication of this manual, and are subject to reconfirmation at the time of booking. KOMPAS will check availability and send an email with the booking confirmation /proforma invoice. DEPOSIT AND PAYMENT In the case of Adriatic Cruise products (including Land & Cruise products) for Early booking discount (EBD) reservations made until January 13, 2023, 50% of the total nett amount must be paid to Kompas until January 31, 2023. In case of cancellation of bookings made under EBD conditions, Kompas is entitled to retain 300 EUR per person as non-refundable amount. After the EBD expires, a deposit of EUR 300 per person must be paid to Kompas at the time of booking. This deposit is non-refundable and forms part of your final payment. The balance is paid 30 days before departure. If we do not receive the final payment by the specified date, we reserve the right to cancel the reservation. Upon payment of the remaining amount or the full amount, Kompas will send a travel document/voucher. The final bill will be sent at the end of the trip. For late bookings (less than 30 days before departure), full payment is required at the time of booking. In case of billing errors, we reserve the right to re-invoice with the correct price. Service charge is not included in the price, so tip at your own discretion. CANCELLATION FEES Cancellations must be advised to KOMPAS in writing. Per person cancellation fees apply as follows: No. of days prior to departure Cancellation Fee 30+ days prior to commencement of service Full deposit (in case of cruises) 29 – 15 days 50% of the total 14 – 0 days, no show 100% of the total “Departure day” is considered the date Kompas services begin. Flight and ferry tickets are 100% non refundable. GUARANTEED DEPARTURES In 2023 we intend to operate all our scheduled departures. In case of any unforeseen circumstances, Kompas reserves the absolute right to change and/or alter any specific departure date, and amend or cancel any of the arrangements for particular itinerary. Should insufficient numbers book the tour Kompas can close the departure. In the unlikely event that a departure is cancelled, we will re-book passengers on the same tour with a different departure date or a similar tour. All re-bookings are subject to availability. If that tour is unacceptable, Kompas will refund all funds paid to Kompas; there is no additional liability. Kompas cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets, ground transportation, extra accommodation surcharges, travel insurance, visa fees, taxes or any other travel arrangements not made through Kompas. REFUNDS FOR UNUSED SERVICES No refunds will be made for unused services (like transfer services) or unused part of the program included in tour price once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents (passports, visas). In case that client cannot find the arrival transfer/driver at the airports, they have to call emergency contact number in the travel documents. COMPLAINTS Any complaints regarding service have to be given directly to the KOMPAS representative (Tour Escort) on the spot. Any complaints regarding service on board have to be given directly on the ship to KOMPAS representative (Cruise Manager). Complaints have to be sent to KOMPAS within 15 days from the customer’s departure. Otherwise, such complaints will not be taken into consideration. TOUR MEMBERSHIP In order to ensure congenial membership, Kompas reserves the right to accept or reject any person as a tour participant and to expel from the tour any participant whose conduct is deemed incompatible with the interests of the tour group. INSURANCE Kompas strongly recommends insurance to cover cancellation charges, trip interruption, accidents and baggage loss. Kompas accepts no responsibility for damage or loss of baggage or other personal property. DELAYED ARRIVAL We do not cover any refunds for missed /late flights and, subsequently, late arrival/no start of the tour. All additional costs have to be settled on the spot by passengers. We recommend that in case of delay clients call the emergency phone number which is in the travel documents. PROGRAM PRICES Program prices are per person, based on two persons sharing a room. Single room supplements and triple room reductions are listed where applicable. When applies, transfers are provided complimentary only from airports to hotel and vice versa by motor coach or private vehicle, only on the first and the last day of the tour, as per the itinerary, under the condition that accurate transfer information is provided. Pre-stay and post-stay transfers are not included in the tour rate, but can be arranged on request. ACCOMMODATIONS The hotels classified in KOMPAS brochure are based on local classifications, which vary from country to country. Hotels listed in this brochure will be used on almost all departures. If changes become necessary for any reason, booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking. While every effort is made to reserve twin bedded rooms, it may happen that a hotel provides some double bedded rooms instead. If such thing happens, double bedded rooms will try to be allocated to couples. Triple share rooms are generally based on an extra rollaway bed, which is not always suitable for adults. Please note that standard policy is that hotel rooms are available for check-in after 14:00. Early check-in needs to be advised in advance and may require a pre-night to be booked and paid for. Because of the limited number of different cabins, we are not in a possibility to confirm or guarantee a specific type of bed, but we try to allocate guests according to their wishes. So if you demand a specific type of bed, we kindly ask you to note that to us while making a reservation, and we will try to fulfill your wishes. LOCAL HOLIDAYS During national holidays certain facilities (museums, restaurants, sightseeing tours and shopping) may be limited or unavailable. Alternatives will be offered whenever possible. LUGGAGE In case of land tours, porterage is not included in program price. No responsibility is accepted for loss or damage to baggage, travel documents or passenger’s belongings, nor for luggage loss that occurred in the hotels or luggage left in the bus depots during night periods. Kompas will not accept responsibility for baggage damage caused by normal wear and tear in handling and transportation. All lost luggage on connecting flights are not responsibility of Kompas. We do not guarantee that the luggage will be found and delivered to assigned hotel. We will provide assistance on the spot (through our tour director and local offices) that will help the passenger communicate with airline company. SHARED TRANSFER ANNOUNCEMENT If clients need a shared transfer with Kompas, it is necessary to provide information such as the client's contact number (full international phone number - cell phone/mobile phone) just in case we need to contact them on the spot, flight details (date and time of arrival/departure, flight number) or accommodation information if they are staying in a private accommodation or a hotel (full name and address) no later than 10 days before the departure date. PASSPORTS AND VISAS A valid passport is required for all tour participants. All passengers, regardless of the passport they hold, should check with the appropriate consulates to determine if any visas are needed. Securing any needed visas is the responsibility of the tour participant. TRAVELERS WHO NEED SPECIAL ASSISTANCE Any disability requiring special attention must be reported to Kompas at the time of booking. Kompas will make reasonable efforts to accommodate the special needs of disabled tour participants, but is not responsible for any denial of services by carriers, hotels, lodges, restaurants, or other independent suppliers, nor any additional expenses incurred. Motor coaches and minibuses are not equipped with wheelchair ramps. We regret we cannot provide individual assistance to a tour member for walking, dining, getting on/ off motor coaches and other transportation vehicles, or other personal needs. Travelers who need assistance must be accompanied by a qualified and physically able companion. Motorized scooters are unsuitable for touring. YOUNG TOUR PARTICIPANTS Tour participants under 18 years must be accompanied by an adult. On escorted land tours we do not recommend children under the age of 8. HEALTH REQUIREMENTS Tour participants should check with the consulates and local health boards for the latest health requirements. No medical expenses will be covered for illnesses that occur prior to arrival or on the tour. PETS Due to safety reasons and comfort for all passengers, animals are not allowed in our tours and cruises. SAFETY Please be aware that during your participation in tours operated by Kompas, certain risks and dangers may arise beyond our control including, but not limited to, the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Kompas will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Kompas will use its best efforts to ensure that adequate measures are taken. RESPONSIBILITY *** IMPORTANT Kompas and/or its agents act only in the capacity of agent for the passengers in all matters pertaining to the tour, whether by plane, rail, motor coach, ferry, cruise boat or any other means of conveyance. They shall not be liable for any injury, damage or loss caused by neglect or default of any company or person engaged in conveying the tour, or any hotel proprietor or other person supplying services or material in connection with the tour. RESERVATION CHANGES-CRUISES In case of Adriatic Cruise product (incl. Land & Cruise products), it is possible to change the reservation and do the name change until 30 days before departure at 30 EUR fee per passenger. Extra costs will be applied in case of a different date/ cruise /cabin type. Within 30 days before departure standard cancellation fees will be applied. FORCE MAJEURE In case of any unforeseen circumstances during your cruise, including but not limited to: weather conditions, low or high waters, lock schedules, acts of God, government actions, political turmoil, disease, strikes, terrorism, general break down of equipment, closures or black outs of certain attractions listed in the program or similar, Kompas reserves the absolute right to change and/or alter any specific sailing date, itineray or a series of departure dates including implementing any of the following; a) substituting vessels of same or similar quality, b) operating portions of the sailing program via motor coach/hotel accommodations to replace boat schedules, c) substituting listed attractions with those of same or similar quality without prior notice. The vessel operators also reserve the right to cancel any particular sailing date or series of departures, for reasons outlined above, lack of participation or for any other reasons beyond their control. In the unlikely event of a cancelled sailing date, in conjunction with the vessel owners/operators, we reserve the right to offer an alternate date. If that tour is unacceptable, Kompas will refund all funds paid to Kompas; there is no additional liability. SHIPS Passengers on board are obliged to abide to the ship rules, as captain is responsible for the safety of all passengers and the crew. Jumping and diving from the boat during navigation, as well as climbing on the masts, is strictly forbidden. Swimming far from the boat or the coast should be avoided. It is strictly forbidden to throw rubbish into the sea. It is not allowed to bring drinks and food on the boat, except personal care products, liquid medicine, food products for infants and special diets. Tap water on the ship is not safe for drinking. Water is scarce on every boat, therefore please be very rational with it. The same applies to the electricity which runs on the generator. GROUP BOOKINGS For Group Bookings different Terms and Conditions may apply. Please contact Kompas travel agency for further information. NOTE: Please find complete terms and conditions at www.adriatic-cruises.com. Terms and conditions are subject to change without notice. TERMS & CONDITIONS Responsible organiser: KOMPAS d.o.o., Mate Vlašića 20, Poreč, a limited liability company registered with the Court of Commerce in Pazin under Subject Register number 040074652, VAT: 13785319050 • Production, realisation, marketing, design and preparation: KOMPAS d.o.o. • Source of photographs: KOMPAS d.o.o. archive and Shutterstock • This catalogue is tourist material included in the price of the arrangement. All materials in this catalogue are the exclusive property of KOMPAS d.o.o. and are as such protected by the copyright of KOMPAS d.o.o. and may be used only and exclusively in the context of KOMPAS d.o.o. and its arrangements. The organiser shall not be responsible for the changes caused after the publication of the catalogue or the printing errors.