General conditions for
Guaranteed land price
Every effort is made to maintain prices as published, but fluctuating
exchange rates may necessitate price changes, the current price will
be confirmed at the time of booking, and will be guaranteed no to
increase upon receipt of deposit.
All our departures are guaranteed, and as booking progress, we
add more guaranteed dates. If a guaranteed departure is essential
to your clients, check with us at the time of booking. We will do all
possible to assist you.
Bookings and deposit
All bookings must be made in writing. In order to get confirmation
of booking, booking form has to be filled in. All additional changes
must also be made in writing and marked clearly on the original
booking form where original booking was made.
Your booking will be confirmed immediately in most cases. A deposit
of $200 per person must be received within 7 days of reservations,
at which Time an invoice will be issued showing deposit received.
The balance is due 30 days prior to tour departure. If deposit is not
received, the booking will be assumed canceled. For late bookings
(less Than 30 days prior to departure), full payment is required at
the time of booking.
Since we are land operator and do not provide airfare tickets we do
not cover any refunds for missed flights and subsequently late start/
no start of the tour. All additional costs have to be settled on the
spot by passengers. We recommend that in case of delay client’s call
at the emergency phone that is the travel documents
Tour participants should check with the consulates and local health
boards for the latest health requirements. No medical expenses will
be covered for illnesses that occur prior to arrival or on the tour.
Special needs travelers
Any disability requiring special attention must be reported at the
time of booking. We will make reasonable efforts to accommodate
the special needs of disabled participants; however we are not
responsible for any denial of services by carriers, hotels, restaurants,
motor coaches, mini buses, vans and cars are note quipped with
wheelchair ramps. We cannot provide individual assistance to a tour
member for walking, dining, getting on/off transportation vehicles,
or other personal needs.
Travelers who need assistance must be accompanied by a qualified
and physically able companion.
Young tour participants
Tour participants under 18 must be accompanied by an adult.
Program prices are per person, based on two persons sharing a
room. Single room supplements and triple room reductions are
listed where applicable.
Transfers are provided complementary from airports, harbors, etc
to hotels and vice versa by motor coach or private car only on first
and last day as per itinerary under condition that accurate transfer
information is provided.
The hotels classified in Kompas brochure are based on local
classifications, which vary from country to country. Hotels listed
in this brochure will be used on almost all departures. If changes
become necessary for any reason, substitute hotels will be similar
to those in the brochure. While every effort is made to reserve twin
bedded rooms, it may happen that a hotel provides some double
bedded rooms instead. If such thing happens, double bedded rooms
will be allocated to couples triple share rooms are generally based
on an extra rollaway bed, which is not always suitable for adults.
Please note that standard policy is that hotel rooms are available for
check in after 13:00. Early check in needs to be advised in advance.
Also please note that Kompas cannot guarantee that early check in
will be free of charge, since the standard policy is that early check in
requires a pre night to be booked and paid for.
During national holidays certain facilities (museums, restaurants,
sightseeing tours and shopping) may be limited or unavailable.
Alternatives will be offered whenever possible.
Porterage for one suitcase included in program price. No
responsibility is accepted for loss or damage to baggage or
All lost luggage on connecting flights are not responsibility of land
operator. We do not guarantee that the luggage will be found
and delivered to assigned hotel. We will provide assistance on the
spot (through our tour director and local offices) that will help the
passenger communicate with air company.
No responsibility is accepted for loss of or damage to travel
documents or any of passenger’s belongings.
Passports and visas
A valid passport is required of all tour participants. All passengers
regardless of the passport they hold should check with the
appropriate consulates to determine is any visas are needed.
Securing any needed visas is the responsibility of the tour
Refunds for unused services
• no refunds will be made for unused services once travel
arrangements have commenced, especially in the cases where
passengers are unable to travel due to invalid travel documents
(passports, visas), unused portion of services which are included in
tour price and program, unused transfer services.
• Arrival transfer: in case client cannot find the arrival transfer/
driver at the airport they have to call contact number in the travel
• Any complaint while traveling should be made immediately to
local representatives (hotel management, tour director…). All
complaints will be accepted in written latest 1 month after the
tour finishes. After this date no complaint will be accepted.
Changes to itineraries
If necessary for any reason beyond Kompas control, Kompas can
amend or cancel any of the arrangements for particular itinerary.
Should insufficient numbers book the tour Kompas can close the
All cancellations must be made in writing.
The following scale of charges will apply when notice of
cancellation of the passenger is given after the booking is confirmed:
No. of days prior to tour departure
46+ days prior to commencement of service
45 – 22 days prior
20% of The Total
21 – 8 days prior
30% of The Total
7 – 1 days prior
50% of The Total
on departure day and “no-show”
100% of The Total
Kompas reserves the right to change or modify a reservation in
case of circumstances caused by conditions beyond its control that
cannot be predicted, avoided or rectified. Booked accommodation
can be substituted only by an accommodation unit of the same or
higher category and at the price confirmed during booking, provided
that customer is notified ahead of time.
Group booking on schedule tours
The most efficient, economical and profitable way to operate your
group Tour is to book into one of our schedule departures. Our
buying power will immediately be to your benefit, and our itineraries
are tested and proven to be the best combination of Touring, city
stays and leisure Time. Our escorts are the best and have worked
with us for many years. Our motor coaches are the finest. Kompas
will block space for your group on our published itineraries, subject
to availability. With less than 30 paying passengers, your group
will travel with other Kompas passengers. With 30 or more paying
passengers, you may have the exclusive use of the motor coach
and tour conductor. If you have planned for exclusive use and the
number of passengers falls below the minimum of 30 passengers
required, Kompas reserves the right to book additional passengers
to the party.
At the Time of booking, a fully refundable deposit of $1.000 for
exclusive use or $500 for non-exclusive use is required. Additional
deposits of $100 per person are required, as each member is booked.
The first review date is 90 days prior to departure. At 60 days
prior to departure, any space not under deposit will revert back to
The rooming list due date is approximately 60 days prior to
departure. This is the latest date space may be released without
forfeiture of deposit. It is extremely important that on or before
the rooming list due date you contact us and advise the names
of passengers booked to date. If all space has not been sold, your
options will be as follows:
a) Provide us with names and continue to book on space available
b) Provide us with the names booked to date.
If you wish to hold unsold space, at your own risk you decide on the
total number of seats you expect to fill. We will hold this space for
you on receipt of your guarantee of $200 per seat for any unsold
seats. This is non-refundable.
Final payment is due 30 days prior to departure.
Kompas provides 1 free in Twin accommodations for each 20 paying
If your own tour escort accompanies the group, it should be
understood that The Kompas escort is in complete charge for that
portion of the trip operated by Kompas. He/she will most happily
work and confer with your tour escort, but announcements to
the group and decision making must be left to the Kompas tour
escort. Please understand that this cooperation is necessary only to
avoid conflicting information given to tour members, which could
interfere with the tour. It should also be noted that the Kompas Tour
escort couldn’t make alterations or deviations to the itinerary at the
request of your group escort.