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General conditions for

escorted tours

Guaranteed land price

Every effort is made to maintain prices as published, but fluctuating

exchange rates may necessitate price changes, the current price will

be confirmed at the time of booking, and will be guaranteed no to

increase upon receipt of deposit.

Guaranteed departures

All our departures are guaranteed, and as booking progress, we

add more guaranteed dates. If a guaranteed departure is essential

to your clients, check with us at the time of booking. We will do all

possible to assist you.

Bookings and deposit

All bookings must be made in writing. In order to get confirmation

of booking, booking form has to be filled in. All additional changes

must also be made in writing and marked clearly on the original

booking form where original booking was made.

Your booking will be confirmed immediately in most cases. A deposit

of $200 per person must be received within 7 days of reservations,

at which Time an invoice will be issued showing deposit received.

The balance is due 30 days prior to tour departure. If deposit is not

received, the booking will be assumed canceled. For late bookings

(less Than 30 days prior to departure), full payment is required at

the time of booking.

Delayed arrival

Since we are land operator and do not provide airfare tickets we do

not cover any refunds for missed flights and subsequently late start/

no start of the tour. All additional costs have to be settled on the

spot by passengers. We recommend that in case of delay client’s call

at the emergency phone that is the travel documents

Health requirements

Tour participants should check with the consulates and local health

boards for the latest health requirements. No medical expenses will

be covered for illnesses that occur prior to arrival or on the tour.

Special needs travelers

Any disability requiring special attention must be reported at the

time of booking. We will make reasonable efforts to accommodate

the special needs of disabled participants; however we are not

responsible for any denial of services by carriers, hotels, restaurants,

motor coaches, mini buses, vans and cars are note quipped with

wheelchair ramps. We cannot provide individual assistance to a tour

member for walking, dining, getting on/off transportation vehicles,

or other personal needs.

Travelers who need assistance must be accompanied by a qualified

and physically able companion.

Young tour participants

Tour participants under 18 must be accompanied by an adult.

Program prices

Program prices are per person, based on two persons sharing a

room. Single room supplements and triple room reductions are

listed where applicable.

Transfers are provided complementary from airports, harbors, etc

to hotels and vice versa by motor coach or private car only on first

and last day as per itinerary under condition that accurate transfer

information is provided.


The hotels classified in Kompas brochure are based on local

classifications, which vary from country to country. Hotels listed

in this brochure will be used on almost all departures. If changes

become necessary for any reason, substitute hotels will be similar

to those in the brochure. While every effort is made to reserve twin

bedded rooms, it may happen that a hotel provides some double

bedded rooms instead. If such thing happens, double bedded rooms

will be allocated to couples triple share rooms are generally based

on an extra rollaway bed, which is not always suitable for adults.

Please note that standard policy is that hotel rooms are available for

check in after 13:00. Early check in needs to be advised in advance.

Also please note that Kompas cannot guarantee that early check in

will be free of charge, since the standard policy is that early check in

requires a pre night to be booked and paid for.

Local holidays

During national holidays certain facilities (museums, restaurants,

sightseeing tours and shopping) may be limited or unavailable.

Alternatives will be offered whenever possible.


Porterage for one suitcase included in program price. No

responsibility is accepted for loss or damage to baggage or

passenger belongings.

Lost luggage

All lost luggage on connecting flights are not responsibility of land

operator. We do not guarantee that the luggage will be found

and delivered to assigned hotel. We will provide assistance on the

spot (through our tour director and local offices) that will help the

passenger communicate with air company.

Travel documents

No responsibility is accepted for loss of or damage to travel

documents or any of passenger’s belongings.

Passports and visas

A valid passport is required of all tour participants. All passengers

regardless of the passport they hold should check with the

appropriate consulates to determine is any visas are needed.

Securing any needed visas is the responsibility of the tour


Refunds for unused services

• no refunds will be made for unused services once travel

arrangements have commenced, especially in the cases where

passengers are unable to travel due to invalid travel documents

(passports, visas), unused portion of services which are included in

tour price and program, unused transfer services.

• Arrival transfer: in case client cannot find the arrival transfer/

driver at the airport they have to call contact number in the travel


• Any complaint while traveling should be made immediately to

local representatives (hotel management, tour director…). All

complaints will be accepted in written latest 1 month after the

tour finishes. After this date no complaint will be accepted.

Changes to itineraries

If necessary for any reason beyond Kompas control, Kompas can

amend or cancel any of the arrangements for particular itinerary.

Should insufficient numbers book the tour Kompas can close the


Cancellation policy

All cancellations must be made in writing.

The following scale of charges will apply when notice of

cancellation of the passenger is given after the booking is confirmed:

No. of days prior to tour departure

Cancellation Fee

46+ days prior to commencement of service

full deposit

45 – 22 days prior

20% of The Total

21 – 8 days prior

30% of The Total

7 – 1 days prior

50% of The Total

on departure day and “no-show”

100% of The Total


Kompas reserves the right to change or modify a reservation in

case of circumstances caused by conditions beyond its control that

cannot be predicted, avoided or rectified. Booked accommodation

can be substituted only by an accommodation unit of the same or

higher category and at the price confirmed during booking, provided

that customer is notified ahead of time.

Group booking on schedule tours

The most efficient, economical and profitable way to operate your

group Tour is to book into one of our schedule departures. Our

buying power will immediately be to your benefit, and our itineraries

are tested and proven to be the best combination of Touring, city

stays and leisure Time. Our escorts are the best and have worked

with us for many years. Our motor coaches are the finest. Kompas

will block space for your group on our published itineraries, subject

to availability. With less than 30 paying passengers, your group

will travel with other Kompas passengers. With 30 or more paying

passengers, you may have the exclusive use of the motor coach

and tour conductor. If you have planned for exclusive use and the

number of passengers falls below the minimum of 30 passengers

required, Kompas reserves the right to book additional passengers

to the party.

At the Time of booking, a fully refundable deposit of $1.000 for

exclusive use or $500 for non-exclusive use is required. Additional

deposits of $100 per person are required, as each member is booked.

The first review date is 90 days prior to departure. At 60 days

prior to departure, any space not under deposit will revert back to


The rooming list due date is approximately 60 days prior to

departure. This is the latest date space may be released without

forfeiture of deposit. It is extremely important that on or before

the rooming list due date you contact us and advise the names

of passengers booked to date. If all space has not been sold, your

options will be as follows:

a) Provide us with names and continue to book on space available


b) Provide us with the names booked to date.

If you wish to hold unsold space, at your own risk you decide on the

total number of seats you expect to fill. We will hold this space for

you on receipt of your guarantee of $200 per seat for any unsold

seats. This is non-refundable.

Final payment is due 30 days prior to departure.

Kompas provides 1 free in Twin accommodations for each 20 paying


Tour Escort

If your own tour escort accompanies the group, it should be

understood that The Kompas escort is in complete charge for that

portion of the trip operated by Kompas. He/she will most happily

work and confer with your tour escort, but announcements to

the group and decision making must be left to the Kompas tour

escort. Please understand that this cooperation is necessary only to

avoid conflicting information given to tour members, which could

interfere with the tour. It should also be noted that the Kompas Tour

escort couldn’t make alterations or deviations to the itinerary at the

request of your group escort.