Terms & Conditions
All bookings must be made in writing. In order to get
confirmation of booking, booking form has to be filled
in. All additional changes must also be made in writing
and marked clearly on the original booking form where
original booking was made.
Upon receiving booking confirmation we will send pro
forma invoice. Invoice has to be paid before departure
of assigned tour. All additional changes have to be made
two weeks before departure, thus our pro forma invoice
can be changed accordingly.
Upon receiving fulfilled booking form, you will
receive our written confirmation. With written
confirmation we guarantee all services as per our
We do not cover any refunds for missed flights or late arrivals and
subsequently late start/ no start of the tour. ALL
ADDITIONAL COSTS HAVE TO BE SETTLED ON THE SPOT BY
Tour participants should check with the consulates
and local health boards for the latest health
No medical expenses will be covered for illnesses that
occur prior to arrival or on the tour.
special needs travelers:
Any disability requiring special attention must be
reported at the time of booking. We will make reasonable efforts to
accommodate the special needs of disabled
participants, however we are not responsible for any
denial of services by carriers, hotels. restaurants.
motor coaches, mini buses, vans and cars are not
equipped with wheelchair ramps. We cannot provide
individual assistance to a tour member for walking,
dining, getting on/off transportation vehicles, or other
Travelers who need assistance must be accompanied by a
qualified and physically able companion.
Travelers under 18 years must be accompanied by an
Program prices are per person, based on two persons
sharing a room, unless stated otherwise. Single room
supplements and triple room reductions are listed where
Hotel descriptions are based on local classifications, which vary from
country to country.
Please note that standard policy is that hotel rooms are
available for check in after 13:00. Early check in needs
to be advised in advance. Also please note that Kompas
cannot guarantee that early check in will be free of
charge, since the standard policy is that early check in
requires a pre night to be booked and paid for.
During national holidays certain facilities (museums,
restaurants, sightseeing tours and shoping) may be
limited or unavailable. Alternatives will be offered
We do not guarantee that the luggage will be found
and delivered to assigned hotel. We will provide
assistance on the spot (through our tour director and
local offices) that will help the passenger communicate with air company.
No responsibility is accepted for loss of or damage
to travel documents or any of passenger’s belongings.
passports and visas:
A valid passport is required of all travelers. All
passengers regardless of the passport they hold, should
check with the appropriate consulates to determine if
any visas are needed. securing any needed visas is the
responsibility of the tour participant.
refunds for unused services:
No refunds will be made for unused services once
travel arrangements have commenced, especially in the
cases where passengers are unable to travel due to
invalid travel documents (passports, visas), unused
portion of services which are included in tour price and
program, unused transfer services. Any complaint while
traveling should be made immediately to local
representatives (hotel management, tour director…).
changes to itineraries:
If necessary for any reason beyond Kompas control,
Kompas can amend or cancel any of the arrangements for
All cancellations must be made in writing.
Cancellation charges will apply regarding to the
remaining time prior to departure.
Kompas reserves the right to change or modify a
reservation in case of circumstances caused by
conditions beyond its control that cannot be predicted,
avoided or rectified. Booked accommodation can be
substituted only by an accommodation unit of the same or
higher category and at the price confirmed during
booking, provided that customer is notified ahead of