How to make a reservation
Please contact your travel agent
for assistance, or call Kompas Holidays International at
800-233-6422 or 954-771-9200, or send an e-mail to
kompas@kompas.net.
Deposit & Final payment
A deposit of $200 per person per
tour is required at time of booking. This deposit is non-refundable.
The deposit forms part of your final payment which is due 45
days prior to departure. If we do not receive final payment by
the specified date, we reserve the right to cancel the
reservation. In the case of billing errors, we reserve the right
to re-invoice with correct pricing.
Credit cards
We accept major credit cards
(Visa, Master Card and American Express). Credit card charges
require certain information and will be processed only upon
submission of a completed Kompas Holidays International Credit
Card Authorization Form.
Returned checks
A fee of $30 will be charged for
any returned checks.
Revision fee
Revision fee of $30 per
transaction alterations or revisions. A change of tour date or
tour itinerary within 45 days of departure will be treated as a
cancellation and new booking; regular cancellation fees apply.
Special handling fees
Bookings made within 30 days of
departure will incur special handling fee of $50.00.
Cancellations and cancellation fees
Cancellations must be advised to
Kompas in writing. Per person cancellation fees apply as follows:
46+ days prior to commencement of service: full deposit
45-22 days prior: 20% of total price
21-8 days prior: 30%
of total price
7-1 day(s) prior: 50% of total price
On
departure day or "No show": 100% of total price
"Departure day" is considered
the date Kompas services begin.
Cancellation charges apply to
extra nights prior to and after the tour. Optional tours cannot
be refunded after purchase.
If Kompas cancels a tour,
we will re-book passengers on the same tour with a different
departure date or a similar tour. All re-bookings are subject to
availability. If that tour is unacceptable, Kompas will refund
all monies paid to Kompas; there is no additional liability.
Kompas cannot assume responsibility for any additional
costs or fees relating to the issuance and/or cancellation of
air tickets or other travel arrangements not made through
Kompas.
Insurance
Kompas strongly recommends
insurance to cover cancellation charges, trip interruption, and
accident and baggage loss. Kompas accepts no responsibility for
damage or loss of baggage or other personal property.
Refunds for unused services
No refunds will be made for
unused services once travel arrangements have commenced.
Service inquiries after the tour
If after returning from the tour
you wish to inquire about any tour services provided, please
ensure that all correspondence relating to those services is
received by Kompas within 30 days after the tour completion date.
Passports & visas
A valid passport is required of
all tour participants. It must be valid six months after date of
return. Your travel agent can help you obtain the necessary
forms for passport application.
Non-US citizens must consult
with the appropriate consulates to determine if any visas are
needed. All passengers, regardless of the passport they
hold, should check with the appropriate consulates to determine
if any visas are needed. Securing any needed visas is the
responsibility of the tour participant.
Tour membership
In order to ensure congenial
membership, Kompas reserves the right to accept or reject any
person as a tour participant and to expel from the tour any
participant whose conduct is deemed incompatible with the
interests of the tour group.
Health requirements
Tour members should check with
the consulates and/or the local health boards for the latest
health requirements.
Travelers who need special assistance
Any disability requiring special
attention must be reported to Kompas at the time of booking.
Kompas will make reasonable efforts to accommodate the special
needs of disabled tour participants, but is not responsible for
any denial of services by carriers, hotels, lodges, restaurants,
or other independent suppliers, nor any additional expenses
incurred. Motor coaches and minibuses are not equipped
with wheelchair ramps. We regret we cannot provide
individual assistance to a tour member for walking, dining,
getting on/off motor coaches and other transportation vehicles,
or other personal needs. Travelers who need assistance
must be accompanied by a qualified and physically able companion.
Motorized scooters are unsuitable for touring.
Young tour participants
Tour participants under the age
of 18 years must be accompanied by an adult; they receive a 10%
discount on the land tour price. On escorted tours, we do not
accept children under the age of 8 years because we have found
that they are too young to enjoy these vacations.
Program Prices
Program prices are per person,
based on two persons sharing a room. Single room supplements are
listed where applicable. All prices are based on rates (including
foreign exchange rates) known at time of printing and expected
to be in effect at departure. Prices, including taxes and fees,
are subject to increase without notice if such rates change
prior to departure.
Accommodations
The hotels listed in this
brochure will be used on almost all departures. If a change
becomes necessary for any reason, hotels substituted will be
similar to those shown. While every effort is made to reserve
only twin-bedded rooms, it may occasionally happen that a hotel
provides some double-bedded rooms instead. These rooms will be
allocated to couples. Please note it is standard policy
that hotel rooms are available for check-in after 3 p.m. Early
hotel check-in requires a pre-night be booked and paid for.
Private bath & single rooms: In exceptional cases where private
bath or single rooms are not available, refunds are made by the
Tour Director. Claims made in this respect cannot be accepted
after the tour.
Air-conditioning
Although available at most 4 and
5 star hotels, conditions and use of air-conditioning abroad
differs greatly from the United States. Many European hotels
were built before central air-conditioning was introduced. Air-conditioning
is often shut down at night.
Meals on tour
As specified in each itinerary.
Meals are based on the hotel's or restaurant's buffet or set
menu. In general, beverages are not included, unless
specifically stated.
Transfers
Transfers are provided as
indicated for each tour by car, minibus, or motor coach. If you
deviate from the arrival and/or departure dates as stated in the
itinerary, you may purchase the transfer service prior to your
final tour payment date. Your arrival transfer is guaranteed for
up to one hour from your scheduled arrival time in order to
compensate for minor delays. Kompas or the transfer company will
not be responsible for flight delays, for any reason, beyond one
hour from your originally scheduled arrival time. In case of a
delay, whether due to flight delay or time spent reporting
baggage damage or loss, it will be your responsibility to make
other transfer arrangements such as a taxi. Transfer costs are
not refundable and any additional expenses will be your
responsibility.
Smoking
Smoking is not allowed on motor
coaches or minibuses.
Holidays
During local or national
holidays, certain facilities such as museums and restaurants,
sightseeing tours and shopping may be limited or not available.
Alternatives will be offered whenever possible.
Baggage
Porterage for one suitcase is
included in tour price not exceeding 30" x 21" x 11" and
weight not exceeding 50 lbs. We regret we are unable to
accept a second suitcase or any luggage exceeding these limits.
Most airlines impose a weight and size restriction on baggage
and will charge additional fees if these restrictions are
exceeded. Please check with the applicable airline(s) regarding
airline baggage allowances for your vacation program.
Not included in program price
Passports; visas; tips to your
Tour Director, tour driver, and local city guides; laundry,
beverages, food not on the regular table d'hote menu (these
extra items will be billed to you before leaving the hotel or
restaurant); optional excursions; and other items of a personal
nature.
Photographs & maps
Photographs show places in
geographic areas, but are not necessarily included in the tour.
Maps shown on the tour pages are for general information and may
not accurately reflect actual routings.
Safety
Please be aware that during your
participation in tours operated by Kompas Holidays International,
certain risks and dangers may arise beyond our control including,
but not limited to, the hazards of traveling in undeveloped
areas; travel by boat, train, automobile, aircraft or other
means of transportation; the forces of nature, political unrest
and accident or illness in remote regions without means of rapid
evacuation or medical facilities. Kompas will not have liability
regarding provision of medical care or the adequacy of any care
that may be rendered. It is understood that Kompas will use its
best efforts to ensure that adequate measures are taken.
Responsibility *** Important ***
Kompas and/or its agents act
only in the capacity of agent for the passengers in all matters
pertaining to the tour, whether by plane, rail, motor coach,
ferry, cruise ship or any other means of conveyance. They shall
not be liable for any injury, damage or loss caused by neglect
or default of any company or person engaged in conveying the
tour, or any hotel proprietor or other person supplying services
or material in connection with the tour. Kompas reserves the
right to withdraw a tour, refuse to accept or retain any person
as a member of a tour at any time, or to make changes in the
published itinerary, whenever in their sole judgment conditions
warrant or if they deem it necessary for the comfort,
convenience or safety of the passengers. All prices are based on
tariffs in effect at the same time of publication of this manual,
and are subject to reconfirmation at the time of booking.
Refunds for any portion of the tours not taken will be made by
the operator on the cancelled portion, less the expenses
incurred in the handling. All requests for refund of unused
services, etc. must be sent to Kompas and/or its booking agent,
in writing, no later than 30 days after completion of relevant
program. Kompas shall be released from any liability under the
guarantee to such participant who does not file a timely claim.
NOTE: Terms and
conditions are subject to change without notice.