How to make a reservation
Please send a request through our online form, contact your travel agent for assistance, or call Kompas at:
EUROPE +386 1 2006-327
USA +1-800-233-6422
Deposit & Final payment
A deposit of $200 per person per tour is required at time of
booking. This deposit is non-refundable. The deposit forms part
of your final payment which is due 45 days prior to departure.
If we do not receive final payment by the specified date, we
reserve the right to cancel the reservation. In the case of
billing errors, we reserve the right to re-invoice with correct
pricing.
Credit cards
We accept major credit cards (Visa, Master Card and American
Express). Credit card charges require certain information and
will be processed only upon submission of a completed Kompas
Holidays International Credit Card Authorization Form.
Returned checks
A fee of $30 will be charged for any returned checks.
Revision fee
Revision fee of $30 per transaction alterations or revisions.
A change of tour date or tour itinerary within 45 days of
departure will be treated as a cancellation and new booking;
regular cancellation fees apply.
Special handling fees
Bookings made within 30 days of departure will incur special
handling fee of $50.00.
Cancellations and cancellation fees
Cancellations must be advised to Kompas in writing. Per
person cancellation fees apply as follows:
46+ days prior to commencement of service: full deposit
45-22 days prior: 20% of total price
21-8 days prior: 30% of total price
7-1 day(s) prior: 50% of total price
On departure day or "No show": 100% of total price
"Departure day" is considered the date Kompas services begin.
Cancellation charges apply to extra nights prior to and after
the tour. Optional tours cannot be refunded after purchase.
If Kompas cancels a tour, we will re-book passengers on the same
tour with a different departure date or a similar tour. All
re-bookings are subject to availability. If that tour is
unacceptable, Kompas will refund all monies paid to Kompas;
there is no additional liability. Kompas cannot assume
responsibility for any additional costs or fees relating to the
issuance and/or cancellation of air tickets or other travel
arrangements not made through Kompas.
Insurance
Kompas strongly recommends insurance to cover cancellation
charges, trip interruption, and accident and baggage loss.
Kompas accepts no responsibility for damage or loss of baggage
or other personal property.
Refunds for unused services
No refunds will be made for unused services once travel
arrangements have commenced.
Service inquiries after the tour
If after returning from the tour you wish to inquire about
any tour services provided, please ensure that all
correspondence relating to those services is received by Kompas
within 30 days after the tour completion date.
Passports & visas
A valid passport is required of all tour participants. It
must be valid six months after date of return. Your travel agent
can help you obtain the necessary forms for passport
application.
Non-US citizens must consult with the appropriate consulates to
determine if any visas are needed. All passengers, regardless of
the passport they hold, should check with the appropriate
consulates to determine if any visas are needed. Securing any
needed visas is the responsibility of the tour participant.
Tour membership
In order to ensure congenial membership, Kompas reserves the
right to accept or reject any person as a tour participant and
to expel from the tour any participant whose conduct is deemed
incompatible with the interests of the tour group.
Health requirements
Tour members should check with the consulates and/or the
local health boards for the latest health requirements.
Travelers who need special assistance
Any disability requiring special attention must be reported
to Kompas at the time of booking. Kompas will make reasonable
efforts to accommodate the special needs of disabled tour
participants, but is not responsible for any denial of services
by carriers, hotels, lodges, restaurants, or other independent
suppliers, nor any additional expenses incurred. Motor coaches
and minibuses are not equipped with wheelchair ramps. We regret
we cannot provide individual assistance to a tour member for
walking, dining, getting on/off motor coaches and other
transportation vehicles, or other personal needs. Travelers who
need assistance must be accompanied by a qualified and
physically able companion. Motorized scooters are unsuitable for
touring.
Young tour participants
Tour participants under the age of 18 years must be
accompanied by an adult; they receive a 10% discount on the land
tour price. On escorted tours, we do not accept children under
the age of 8 years because we have found that they are too young
to enjoy these vacations.
Program Prices
Program prices are per person, based on two persons sharing a
room. Single room supplements are listed where applicable. All
prices are based on rates (including foreign exchange rates)
known at time of printing and expected to be in effect at
departure. Prices, including taxes and fees, are subject to
increase without notice if such rates change prior to departure.
Accomodations
The hotels listed in this brochure will be used on almost all
departures. If a change becomes necessary for any reason, hotels
substituted will be similar to those shown. While every effort
is made to reserve only twin-bedded rooms, it may occasionally
happen that a hotel provides some double-bedded rooms instead.
These rooms will be allocated to couples. Please note it is
standard policy that hotel rooms are available for check-in
after 3 p.m. Early hotel check-in requires a pre-night be booked
and paid for.
Private bath & single rooms: In exceptional cases where private
bath or single rooms are not available, refunds are made by the
Tour Director. Claims made in this respect cannot be accepted
after the tour.
Air-conditioning
Although available at most 4 and 5 star hotels, conditions
and use of air-conditioning abroad differs greatly from the
United States. Many European hotels were built before central
air-conditioning was introduced. Air-conditioning is often shut
down at night.
Meals on tour
As specified in each itinerary. Meals are based on the
hotel's or restaurant's buffet or set menu. In general,
beverages are not included, unless specifically stated.
Transfers
Transfers are provided as indicated for each tour by car,
minibus, or motor coach. If you deviate from the arrival and/or
departure dates as stated in the itinerary, you may purchase the
transfer service prior to your final tour payment date. Your
arrival transfer is guaranteed for up to one hour from your
scheduled arrival time in order to compensate for minor delays.
Kompas or the transfer company will not be responsible for
flight delays, for any reason, beyond one hour from your
originally scheduled arrival time. In case of a delay, whether
due to flight delay or time spent reporting baggage damage or
loss, it will be your responsibility to make other transfer
arrangements such as a taxi. Transfer costs are not refundable
and any additional expenses will be your responsibility.
Smoking
Smoking is not allowed on motor coaches or minibuses.
Holidays
During local or national holidays, certain facilities such as
museums and restaurants, sightseeing tours and shopping may be
limited or not available. Alternatives will be offered whenever
possible.
Baggage
Porterage for one suitcase is included in tour price not
exceeding 30" x 21" x 11" and weight not exceeding 50 lbs. We
regret we are unable to accept a second suitcase or any luggage
exceeding these limits. Most airlines impose a weight and size
restriction on baggage and will charge additional fees if these
restrictions are exceeded. Please check with the applicable
airline(s) regarding airline baggage allowances for your
vacation program.
Not included in program price
Passports; visas; tips to your Tour Director, tour driver,
and local city guides; laundry, beverages, food not on the
regular table d’hote menu (these extra items will be billed to
you before leaving the hotel or restaurant); optional
excursions; and other items of a personal nature.
Photographs & maps
Photographs show places in geographic areas, but are not
necessarily included in the tour. Maps shown on the tour pages
are for general information and may not accurately reflect
actual routings.
Safety
Please be aware that during your participation in tours
operated by Kompas Holidays International, certain risks and
dangers may arise beyond our control including, but not limited
to, the hazards of traveling in undeveloped areas; travel by
boat, train, automobile, aircraft or other means of
transportation; the forces of nature, political unrest and
accident or illness in remote regions without means of rapid
evacuation or medical facilities. Kompas will not have liability
regarding provision of medical care or the adequacy of any care
that may be rendered. It is understood that Kompas will use its
best efforts to ensure that adequate measures are taken.
Important - please read:Responsibility
Kompas and/or its agents act only in the capacity of agent
for the passengers in all matters pertaining to the tour,
whether by plane, rail, motor coach, ferry, cruise ship or any
other means of conveyance. They shall not be liable for any
injury, damage or loss caused by neglect or default of any
company or person engaged in conveying the tour, or any hotel
proprietor or other person supplying services or material in
connection with the tour. Kompas reserves the right to withdraw
a tour, refuse to accept or retain any person as a member of a
tour at any time, or to make changes in the published itinerary,
whenever in their sole judgment conditions warrant or if they
deem it necessary for the comfort, convenience or safety of the
passengers. All prices are based on tariffs in effect at the
same time of publication of this manual, and are subject to
reconfirmation at the time of booking. Refunds for any portion
of the tours not taken will be made by the operator on the
cancelled portion, less the expenses incurred in the handling.
All requests for refund of unused services, etc. must be sent to
Kompas and/or its booking agent, in writing, no later than 30
days after completion of relevant program. Kompas shall be
released from any liability under the guarantee to such
participant who does not file a timely claim.
NOTE: Terms and conditions are subject to change.